Customer service specialist in Tbilisi

We are hiring a Customer Service Representative to effectively manage customer queries and complaints across multiple communication channels. This role involves processing orders, handling modifications, and escalating complaints when necessary. Successful candidates must remain calm under pressure and possess experience with computer systems.

Customer Service Representative Responsibilities:

• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Respond promptly to customer inquiries.
• Communicate with customers through various channels.
• Acknowledge and resolve customer complaints efficiently.
• Understand products thoroughly to accurately answer customer questions.
• Process orders, forms, applications, and requests.
• Keep detailed records of customer interactions, transactions, comments, and complaints.
• Coordinate and communicate effectively with colleagues.
• Provide feedback to improve the customer service process.
• Manage a team of junior customer service representatives.
• Ensure customer satisfaction and deliver professional customer support.

Customer Service Representative Requirements:

• High school diploma, general education degree, or equivalent.
• Ability to remain calm when customers are stressed or upset.
• Comfortable using computers in a professional setting.
• Previous experience in customer support roles.