Safety rules: Do not agree to prepayment if you are not sure about the reliability of the user.
Work experience
Service Business Settlement Team Leader
4 years 8 mo. Mar 2018 - Oct 2022
IKEA, Khimki
4 years 8 mo. Mar 2018 - Oct 2022
Building in the process department from the very beginning. Team training and preparation.
• Complete daily invoicing (invoicing) tasks for the Country in a timely manner in accordance with standard procedures to ensure profitability.
• Analyze reports of billing offers and processed transactions provided by the system (Centiro) to ensure data accuracy and consistency.
• Standardize and streamline the invoice control process by pro-actively collaborating with relevant stakeholders.
(Service Operations, Customer Service Center, Vendor Sourcing, Business Navigation, Finance, Continuous
Improvement) to reduce manual integrations
• Promoting clear communication and collaboration with Company transport and service providers and other stakeholders (service operations, customer service center, sourcing, business navigation, finance) to support overall business development.
• Contribute competency and cost-effectiveness initiatives to ensure consistent service performance.
• Contribute to the established forecast to improve the quality and performance of transport and service provider invoices in cooperation with Service Fulfillment Operation.
• Act as a coach for junior employees to promote their development.
• Act as a back-up for countries outside of this area of responsibility.
Higher education
ИБПУ, Khimki Organization management
4 years Sep 2008 - Aug 2012
Languages
Russian - fluent, English - intermediate
Additional information
Excel, SQL, Power BI, PowerPoint.
From personal qualities:
high responsibility,
clear and deep understanding of processes.