Bar Worker in Tbilisi

My responsibilities included full management of the bar's operations: marketing and maintaining the establishment's image, analytics of supplies and sales, staff management and motivation, assessment of customer satisfaction, and in-depth interviews.
- Staff management: I created job postings, conducted interviews, trained staff, and administered necessary exams. I authored two systematic methodological guides used in the company:
1. A guide to working with guests (clients), as well as developing communicative skills combined with sales techniques;
2. Systematization of knowledge on supply management and working with suppliers.
- Customer service: I spent a significant amount of time working with customers - qualitative and quantitative feedback collection, conducting in-depth interviews with guests, working with reviews. Analyzing all collected information, identifying problems in operations, and correcting these issues.
Other responsibilities:
—Management, coordination, and training staff, kitchen/cleaning staff
—Financial and audit reporting
—Bar inventory management – purchasing, selling, moving goods
—Creating and promoting bar promotions and PR campaigns
—Complete documentation management (receipts, invoices, opening/closing cash register shifts, handling revenue)
—Guest communication - receiving and processing feedback, addressing negative and positive highlighted moments
—Guest database management, dealing with problematic guests, resolving conflicts.

(I applied the knowledge gained in my main job and implemented product techniques to improve the necessary metrics of the bar)
My responsibilities included:
1. Preparation and conducting surveys of existing users and potential audience:
—KANO surveys: for prioritizing features and development directions;
—Surveys for collecting needs of potential audience and messages for advertising campaigns;
—Participation in in-depth interviews;
—Design and placement of feedback collection forms in the produc.
2. Collection of market and competitor analytics:
—Description and comparison of main competitors by functionality;
—Searching for new products on the market aimed at solving the same Jobs To Be Done (JTBD).
3. Analytics:
—Specifying requirements for analytical events in the product;
—Building an onboarding funnel.
4. Backlog management:
—Maintaining a backlog: describing JTBD and Job stories;
—Prioritizing features (based on research results, RICE method) I worked in HADI cycles, we tested 5-7 hypotheses per week during the active product development phase.
Team: designer, no-code developer on Bubble (Currently, the product is temporarily on support, without active development)

- Crafted and served a wide range of cocktails and beverages, consistently adhering to recipe standards and customer preferences
- Customers service: took orders accurately and offered personalized recommendations
- Maintained a clean and organized bar area
- Participated in the development of the cocktail menu
- Worked with suppliers

- Internal communication and coordination across departments
- Communication with auditors and suppliers
- Inventory management and reporting
- HR administration and staff training
- Payroll calculation and cash control
- Scheduling and shift organization
- Structuring operational workflows within the company
- Building a complete staff development system — from recruitment to fully trained employees
- Bar operations management and service quality control